English Dialogues Practice: A Hotel Receptionist & A Customer
A Hotel Receptionist & a Customer
Receptionist: Good morning! Welcome to Grand City Hotel. How can I assist you today?
Customer: Good morning! I’d like to check in, please. I have a reservation under the name Emily Johnson.
Receptionist: Let me pull up your reservation, Ms. Johnson. [types on the computer] Yes, I see it here. You’ve booked a queen room for two nights. Is that correct?
Customer: Yes, that’s correct.
Receptionist: Great! Could you please provide me with a valid ID and a credit card for the stay?
Customer: Of course. Here’s my ID and my credit card.
Receptionist: Thank you! [processes the information] Your room is ready. You’ll be in room 207 on the second floor. The elevators are to your right.
Customer: Thank you! What time is check-out?
Receptionist: Check-out is at 12:00 PM. If you need any help with your luggage or have any questions, feel free to call the front desk.
Customer: Will do. Also, do you have a gym or pool available for guests?
Receptionist: Yes, we have a fitness center on the third floor and a swimming pool on the rooftop. Both are open from 6:00 AM to 10:00 PM.
Customer: That sounds fantastic! Is breakfast included in my stay?
Receptionist: Yes, breakfast is served in the dining area from 6:30 AM to 10:00 AM. You can enjoy a buffet style meal.
Customer: Perfect! Thank you for the information.
Receptionist: You’re welcome, Ms. Johnson! Enjoy your stay at Grand City Hotel!
Key Phrases from Hotel Check-In Dialogues
Here are the most useful and commonly repeated key phrases from the three hotel receptionist-customer conversations.
They are perfect for English learners practicing polite, professional hotel interactions.
Greetings and Welcomes
- Good evening/afternoon/morning! Welcome to [Hotel Name]. (Receptionist) – Polite way to greet and welcome a guest.
- How may I assist you today? / How can I help you today? (Receptionist) – Standard opening question to offer help.
Checking In and Reservations
- I have a reservation under the name [Name]. (Customer) – How to inform the receptionist of a booking.
- I don’t have a reservation, but… (Customer) – Polite way to ask about availability without a booking.
- Let me check/pull up that for you. (Receptionist) – Shows you’re looking in the system.
- Yes, I see your reservation here. (Receptionist) – Confirms the booking is found.
- You’ve booked a [room type] for [number] nights. Is that correct? (Receptionist) – Double-checks the details.
- Could you please provide me with a photo ID / valid ID and a credit card? (Receptionist) – Standard request for verification and payment security.
Room Details and Offers
- Would you prefer a standard room or a sea-view room? (Receptionist) – Offers choices when rooms are available.
- How much would that be for one night? (Customer) – Asking about the price.
- It’s $[amount] per night, including breakfast. (Receptionist) – Giving price and extras.
- I’ll take it. (Customer) – Simple way to confirm booking.
- Here’s your room key. You’ll be in room [number] on the [floor] floor. (Receptionist) – Hands over the key and room information.
- The elevators are to your left/right/down the hallway. (Receptionist) – Gives directions inside the hotel.
Additional Services and Questions
- Would you like a wake-up call in the morning? (Receptionist) – Offers extra service.
- Can you arrange it for [time]? (Customer) – Requesting a specific time.
- Would you like assistance with your luggage? (Receptionist) – Polite offer to help with bags.
- No, thanks. I can manage. (Customer) – Politely declining help.
- What time is breakfast served? / checkout? (Customer) – Common questions about hotel schedule.
- Do you have Wi-Fi / a gym / a pool / a restaurant? (Customer) – Asking about hotel facilities.
- Breakfast is served from [time] to [time]. (Receptionist) – Giving meal times.
- Checkout is at [time]. (Receptionist) – Standard checkout information.
- The Wi-Fi password is… and it’s complimentary. (Receptionist) – Explaining internet access.
Closing the Conversation
- Thank you for your help! / Thanks for the information! (Customer) – Polite way to show appreciation.
- You’re welcome / You’re very welcome. (Receptionist) – Friendly response.
- Enjoy your stay! (Receptionist) – Warm goodbye to end the check-in.
These phrases will help you sound natural and confident in real hotel situations. Practice them by role-playing the dialogues!
More conversations:
- Common English Conversations About Overtourism
- Common English Conversations About Job Searches
- Common English Conversations About Overpopulation
- Common English Conversations About Startups