English Dialogues Practice: A Hotel Receptionist & a Customer
Receptionist: Good evening! Welcome to Sunset Hotel. How may I assist you today?
Customer: Good evening! I have a reservation under the name John Smith.
Receptionist: Let me check that for you. Could you please provide me with a photo ID for verification?
Customer: Sure, here’s my passport.
Receptionist: Thank you, Mr. Smith. Yes, I see your reservation here for a deluxe room for three nights. Is that correct?
Customer: Yes, that’s right.
Receptionist: Excellent. I’ll just get your room ready. Would you like a wake-up call in the morning?
Customer: Yes, please. Can you arrange it for 7:00 AM?
Receptionist: Absolutely. We’ve noted that down. Also, would you like assistance with your luggage?
Customer: No, thanks. I can manage.
Receptionist: Alright. Here’s your room key. You’ll be staying in room 304 on the third floor. The elevator is just to your left.
Customer: Thank you! Can you tell me what time breakfast is served?
Receptionist: Breakfast is served from 7:00 AM to 10:00 AM in the restaurant on the ground floor.
Customer: Great! Thanks for your help.
Receptionist: You’re welcome, Mr. Smith. Enjoy your stay!
More conversations:
- Common English Conversations About Overtourism
- Common English Conversations About Job Searches
- Common English Conversations About Overpopulation
- Common English Conversations About Startups
English Dialogues Practice: A Hotel Receptionist & a Customer
Receptionist: Good afternoon! Welcome to Ocean View Hotel. How can I help you today?
Customer: Good afternoon. I don’t have a reservation, but I was wondering if you have any rooms available for tonight.
Receptionist: Let me check that for you. Just a moment, please. [checks the system] Yes, we have a few rooms available. Would you prefer a standard room or a sea-view room?
Customer: A sea-view room sounds nice. How much would that be for one night?
Receptionist: The sea-view room is $150 per night, including breakfast.
Customer: That works for me. I’ll take it.
Receptionist: Great! Could I have your ID and a credit card for check-in?
Customer: Sure. Here’s my driver’s license and card.
Receptionist: Thank you. [processes the details] All set! You’ll be staying in room 512. It’s on the fifth floor, and the elevators are down the hallway on your right.
Customer: Perfect. What time is checkout?
Receptionist: Checkout is at 11:00 AM. If you need a late checkout, just let us know.
Customer: I’ll keep that in mind. By the way, do you have Wi-Fi in the rooms?
Receptionist: Yes, we do. The Wi-Fi password is on the key card holder, and it’s complimentary for all guests.
Customer: Awesome! One more thing—do you have a restaurant on-site?
Receptionist: Yes, our restaurant is open until 10:00 PM, and we offer room service as well.
Customer: That’s good to know. Thanks for your help!
Receptionist: You’re very welcome. Enjoy your stay at Ocean View Hotel!
English Dialogues Practice: A Hotel Receptionist & a Customer
Receptionist: Good morning! Welcome to Grand City Hotel. How can I assist you today?
Customer: Good morning! I’d like to check in, please. I have a reservation under the name Emily Johnson.
Receptionist: Let me pull up your reservation, Ms. Johnson. [types on the computer] Yes, I see it here. You’ve booked a queen room for two nights. Is that correct?
Customer: Yes, that’s correct.
Receptionist: Great! Could you please provide me with a valid ID and a credit card for the stay?
Customer: Of course. Here’s my ID and my credit card.
Receptionist: Thank you! [processes the information] Your room is ready. You’ll be in room 207 on the second floor. The elevators are to your right.
Customer: Thank you! What time is check-out?
Receptionist: Check-out is at 12:00 PM. If you need any help with your luggage or have any questions, feel free to call the front desk.
Customer: Will do. Also, do you have a gym or pool available for guests?
Receptionist: Yes, we have a fitness center on the third floor and a swimming pool on the rooftop. Both are open from 6:00 AM to 10:00 PM.
Customer: That sounds fantastic! Is breakfast included in my stay?
Receptionist: Yes, breakfast is served in the dining area from 6:30 AM to 10:00 AM. You can enjoy a buffet style meal.
Customer: Perfect! Thank you for the information.
Receptionist: You’re welcome, Ms. Johnson! Enjoy your stay at Grand City Hotel!
