alt="Conversation between hotel receptionist and a guest"

English Dialogues Practice: A Hotel Receptionist & A Customer

English Dialogues

Introduction to Hotel Check-In Conversations

These three realistic dialogues show polite and professional interactions between a hotel receptionist and a customer during check-in.

They are perfect for English learners who want to practice everyday travel conversations.

The scenarios cover common situations: arriving with a reservation, booking a room on the spot (walk-in), and checking in with questions about hotel facilities.

Each conversation uses natural, courteous language—greetings, requests, offers of help, and questions about services like breakfast, Wi-Fi, gym access, and checkout times.

By studying and role-playing these dialogues, you’ll build confidence for real-life hotel stays, learn key hospitality phrases, and improve your speaking and listening skills.

Great for beginners to intermediate learners—practice aloud, switch roles, and try changing small details to make them your own!

English Dialogues Practice: A Hotel Receptionist & A Customer

Receptionist: Good evening! Welcome to Sunset Hotel. How may I assist you today?

Customer: Good evening! I have a reservation under the name John Smith.

Receptionist: Let me check that for you. Could you please provide me with a photo ID for verification?

Customer: Sure, here’s my passport.

Receptionist: Thank you, Mr. Smith. Yes, I see your reservation here for a deluxe room for three nights. Is that correct?

Customer: Yes, that’s right.

Receptionist: Excellent. I’ll just get your room ready. Would you like a wake-up call in the morning?

Customer: Yes, please. Can you arrange it for 7:00 AM?

Receptionist: Absolutely. We’ve noted that down. Also, would you like assistance with your luggage?

Customer: No, thanks. I can manage.

Receptionist: Alright. Here’s your room key. You’ll be staying in room 304 on the third floor. The elevator is just to your left.

Customer: Thank you! Can you tell me what time breakfast is served?

Receptionist: Breakfast is served from 7:00 AM to 10:00 AM in the restaurant on the ground floor.

Customer: Great! Thanks for your help.

Receptionist: You’re welcome, Mr. Smith. Enjoy your stay!

A Hotel Receptionist & a Customer

 

Receptionist: Good afternoon! Welcome to Ocean View Hotel. How can I help you today?

Customer: Good afternoon. I don’t have a reservation, but I was wondering if you have any rooms available for tonight.

Receptionist: Let me check that for you. Just a moment, please. [checks the system] Yes, we have a few rooms available. Would you prefer a standard room or a sea-view room?

Customer: A sea-view room sounds nice. How much would that be for one night?

Receptionist: The sea-view room is $150 per night, including breakfast.

Customer: That works for me. I’ll take it.

Receptionist: Great! Could I have your ID and a credit card for check-in?

Customer: Sure. Here’s my driver’s license and card.

Receptionist: Thank you. [processes the details] All set! You’ll be staying in room 512. It’s on the fifth floor, and the elevators are down the hallway on your right.

Customer: Perfect. What time is checkout?

Receptionist: Checkout is at 11:00 AM. If you need a late checkout, just let us know.

Customer: I’ll keep that in mind. By the way, do you have Wi-Fi in the rooms?

Receptionist: Yes, we do. The Wi-Fi password is on the key card holder, and it’s complimentary for all guests.

Customer: Awesome! One more thing—do you have a restaurant on-site?

Receptionist: Yes, our restaurant is open until 10:00 PM, and we offer room service as well.

Customer: That’s good to know. Thanks for your help!

Receptionist: You’re very welcome. Enjoy your stay at Ocean View Hotel!

 

A Hotel Receptionist & a Customer

Receptionist: Good morning! Welcome to Grand City Hotel. How can I assist you today?

Customer: Good morning! I’d like to check in, please. I have a reservation under the name Emily Johnson.

Receptionist: Let me pull up your reservation, Ms. Johnson. [types on the computer] Yes, I see it here. You’ve booked a queen room for two nights. Is that correct?

Customer: Yes, that’s correct.

Receptionist: Great! Could you please provide me with a valid ID and a credit card for the stay?

Customer: Of course. Here’s my ID and my credit card.

Receptionist: Thank you! [processes the information] Your room is ready. You’ll be in room 207 on the second floor. The elevators are to your right.

Customer: Thank you! What time is check-out?

Receptionist: Check-out is at 12:00 PM. If you need any help with your luggage or have any questions, feel free to call the front desk.

Customer: Will do. Also, do you have a gym or pool available for guests?

Receptionist: Yes, we have a fitness center on the third floor and a swimming pool on the rooftop. Both are open from 6:00 AM to 10:00 PM.

Customer: That sounds fantastic! Is breakfast included in my stay?

Receptionist: Yes, breakfast is served in the dining area from 6:30 AM to 10:00 AM. You can enjoy a buffet style meal.

Customer: Perfect! Thank you for the information.

Receptionist: You’re welcome, Ms. Johnson! Enjoy your stay at Grand City Hotel!

Key Phrases from Hotel Check-In Dialogues

Here are the most useful and commonly repeated key phrases from the three hotel receptionist-customer conversations.

They are perfect for English learners practicing polite, professional hotel interactions.

Greetings and Welcomes

  1. Good evening/afternoon/morning! Welcome to [Hotel Name]. (Receptionist) – Polite way to greet and welcome a guest.
  2. How may I assist you today? / How can I help you today? (Receptionist) – Standard opening question to offer help.

Checking In and Reservations

  1. I have a reservation under the name [Name]. (Customer) – How to inform the receptionist of a booking.
  2. I don’t have a reservation, but… (Customer) – Polite way to ask about availability without a booking.
  3. Let me check/pull up that for you. (Receptionist) – Shows you’re looking in the system.
  4. Yes, I see your reservation here. (Receptionist) – Confirms the booking is found.
  5. You’ve booked a [room type] for [number] nights. Is that correct? (Receptionist) – Double-checks the details.
  6. Could you please provide me with a photo ID / valid ID and a credit card? (Receptionist) – Standard request for verification and payment security.

Room Details and Offers

  1. Would you prefer a standard room or a sea-view room? (Receptionist) – Offers choices when rooms are available.
  2. How much would that be for one night? (Customer) – Asking about the price.
  3. It’s $[amount] per night, including breakfast. (Receptionist) – Giving price and extras.
  4. I’ll take it. (Customer) – Simple way to confirm booking.
  5. Here’s your room key. You’ll be in room [number] on the [floor] floor. (Receptionist) – Hands over the key and room information.
  6. The elevators are to your left/right/down the hallway. (Receptionist) – Gives directions inside the hotel.

Additional Services and Questions

  1. Would you like a wake-up call in the morning? (Receptionist) – Offers extra service.
  2. Can you arrange it for [time]? (Customer) – Requesting a specific time.
  3. Would you like assistance with your luggage? (Receptionist) – Polite offer to help with bags.
  4. No, thanks. I can manage. (Customer) – Politely declining help.
  5. What time is breakfast served? / checkout? (Customer) – Common questions about hotel schedule.
  6. Do you have Wi-Fi / a gym / a pool / a restaurant? (Customer) – Asking about hotel facilities.
  7. Breakfast is served from [time] to [time]. (Receptionist) – Giving meal times.
  8. Checkout is at [time]. (Receptionist) – Standard checkout information.
  9. The Wi-Fi password is… and it’s complimentary. (Receptionist) – Explaining internet access.

Closing the Conversation

  1. Thank you for your help! / Thanks for the information! (Customer) – Polite way to show appreciation.
  2. You’re welcome / You’re very welcome. (Receptionist) – Friendly response.
  3. Enjoy your stay! (Receptionist) – Warm goodbye to end the check-in.

These phrases will help you sound natural and confident in real hotel situations. Practice them by role-playing the dialogues!

More conversations:

Manoj Sharma is an English teacher and soft skills trainer with more than 10 years of experience in teaching students of different age groups and levels. He specializes in spoken English, vocabulary building, grammar, phrasal verbs, and daily-use English.

Through his website Love You English, he helps learners speak English confidently using simple explanations, real-life examples, and easy learning techniques. His goal is to make English learning practical, enjoyable, and stress-free for students, job seekers, and professionals.