Spoken English Conversations at An Airport

Airport Staff: It’s right over there, near the entrance. Just follow the signs.

Passenger: Thank you. Do I need to print my boarding pass, or can I use the digital one on my phone?

Airport Staff: You can use the digital one on your phone. Just make sure your phone is charged.

Passenger: Great! And where can I find the security check?

Airport Staff: After you check in, go straight ahead. You’ll see signs for the security check.

Passenger: How early should I be there before my flight?

Airport Staff: It’s best to be there at least two hours before your flight.

Passenger: Okay, thanks for the help!

Airport Staff: You’re welcome. Have a safe flight!

Passenger: Hi, can you help me find my gate?

Airport Staff: Sure! Can I see your boarding pass?

Passenger: Of course, here it is.

Airport Staff: Your gate is B12. Just follow the signs for Terminal B, then look for gate 12.

Passenger: Thank you! Is there a place to get something to eat near there?

Airport Staff: Yes, there are several restaurants and cafes near gate B12. You’ll find plenty of options.

Passenger: Perfect. And where is the nearest restroom?

Airport Staff: There’s a restroom right by gate B10, just a few steps away from your gate.

Passenger: Thanks a lot for your help!

Airport Staff: No problem at all. Have a great flight!

Passenger: Excuse me, where can I get a luggage cart?

Airport Staff: There are luggage carts near the entrance and also by the baggage claim area. You can find one right over there.

Passenger: Thank you. Do I need to pay for it?

Airport Staff: Yes, it costs a small fee. You can pay with coins or a card.

Passenger: Okay, got it. Can you tell me where the currency exchange is?

Airport Staff: The currency exchange is just past the security check, on the left side.

Passenger: Thanks! And one last thing, where is the nearest information desk?

Airport Staff: The nearest information desk is right by the main entrance. You can’t miss it.

Passenger: You’ve been very helpful, thank you!

Airport Staff: You’re welcome. Have a great day!

Passenger: It was United Airlines.

Airport Staff: The United Airlines desk is just around the corner to your left. They can help you rebook your flight.

Passenger: Thank you. Do you know if I’ll have to pay for a new ticket?

Airport Staff: It depends on the airline’s policy. The customer service agents will be able to give you more information about that.

Passenger: Alright, I hope they can help. Is there a place to sit while I wait?

Airport Staff: Yes, there are seating areas near the customer service desks. You can also find a cafe nearby if you need to grab a drink or a snack.

Passenger: Thanks for all your help.

Airport Staff: You’re welcome. Good luck, and I hope you get your flight sorted out quickly.

Key Phrases Used at an Airport (Easy & Practical)

Asking for directions

• Excuse me, where is the check-in counter?

• Can you help me find my gate?

• Where can I find the security check?

• Where is the nearest information desk?

Check-in & boarding

• Do I need to print my boarding pass?

• Can I use a digital boarding pass?

• How early should I arrive before my flight?

• May I see your boarding pass?

Facilities & services

• Where can I get a luggage cart?

• Is there a place to eat near the gate?

• Where is the nearest restroom?

• Is there a seating area nearby?

Payments & services

• Do I need to pay for it?

• Can I pay by card?

• Where is the currency exchange?

Problems & help

• I missed my connecting flight.

• What should I do now?

• Where is the customer service desk?

• Can you help me rebook my flight?

Polite & useful expressions

• Thank you for your help.

• You’ve been very helpful.

• No problem at all.

• Have a safe / great flight!