English Conversations: How to talk at hotel reception

Hello everyone,

Today, we’ll look at 4 short conversations between hotel receptionists and a guest. 

 

Conversation between hotel receptionist and a guest

 

Receptionist: Good afternoon! Welcome to the Grand Plaza Hotel. How may I assist you today?

Tourist: Hi there! I’m checking in. I have a reservation under the name John Smith.

Receptionist: Of course, Mr. Smith. Let me just pull up your reservation… Ah, here we are. Checking in for one night?

Tourist: Yes, that’s correct.

Receptionist: Perfect. Could I please have your ID and a form of payment?

Tourist: Sure, here’s my passport and credit card.

Receptionist: Thank you. And would you like any assistance with your luggage?

Tourist: No, thank you. I’ll manage.

Receptionist: Alright, Mr. Smith, you’re all set. Here’s your keycard to room 305. Our elevators are just to your right. Enjoy your stay!

Tourist: Thank you so much!

[The tourist heads towards the elevator and the receptionist smiles as they move on to assist the next guest.]

 

Conversation between hotel receptionist and a guest

 

 

Receptionist: Good morning! How can I help you today?

Tourist: Hi there! I’m looking to book a room for a few nights.

Receptionist: Absolutely, we have a variety of options available. How many nights will you be staying with us?

Tourist: I think three nights should do it.

Receptionist: Great. And will it be just for yourself or are there others joining you?

Tourist: It’ll just be me.

Receptionist: Wonderful. Let me check our availability for you… Alright, we have a deluxe room available for your dates. Would you like to go ahead and book that?

Tourist: Sounds perfect. Can you tell me a bit about the amenities included?

Receptionist: Of course. Our deluxe rooms feature a king-sized bed, a spacious work area, complimentary Wi-Fi, and access to our fitness center and swimming pool.

Tourist: That all sounds fantastic. I’ll take it.

Receptionist: Excellent choice. May I have your name, please?

Tourist: It’s Emily Rodriguez.

Receptionist: Thank you, Ms. Rodriguez. And could I also get a contact number and email address to confirm your reservation?

Tourist: Sure, let me just write that down for you.

[The tourist provides the necessary information, and the receptionist proceeds to finalize the booking.]

Receptionist: Perfect, Ms. Rodriguez. Your reservation is all set. Here’s your confirmation number. Enjoy your stay at the Grand Plaza Hotel!

Tourist: Thank you so much! I can’t wait.

 
 

Conversation between hotel receptionist and a guest

 

Receptionist: Good evening! Welcome to the Lakeside Hotel. How can I assist you today?

Tourist: Hi there! I’m actually a bit lost. I’m supposed to meet some friends here, but I can’t seem to find the conference room.

Receptionist: No problem at all. Let me check your event details… Ah, yes, I see you’re here for the conference on the 5th floor. Just take the elevator up, and when you get out, take a right. You’ll see signs directing you to the conference rooms.

Tourist: Thank you so much! I really appreciate it.

Receptionist: You’re welcome! And if you have any other questions or need further assistance, don’t hesitate to ask.

Tourist: Great, thanks again!

[The tourist heads towards the elevator, feeling relieved to have received help, while the receptionist returns to assisting other guests with their inquiries.]

 

Conversation between hotel receptionist and a guest

Receptionist: Good morning! How can I assist you today?

Tourist: Hi there! I’m interested in booking a room for tonight. Do you have any available?

Receptionist: Absolutely, let me check our availability for you. How many nights will you be staying?

Tourist: Just one night, please.

Receptionist: Alright. We have a few options available. Are you looking for something standard or more luxurious?

Tourist: Something cozy but not too extravagant would be perfect.

Receptionist: I recommend our standard queen room then. It’s comfortable and offers all the amenities you need for a pleasant stay.

Tourist: That sounds ideal. Can you tell me about the amenities included?

Receptionist: Of course. Our standard queen rooms come with a queen-sized bed, a private bathroom, a television, complimentary Wi-Fi, and access to our fitness center.

Tourist: That sounds great. I’ll take it.

Receptionist: Wonderful. May I have your name for the reservation, please?

Tourist: It’s David Johnson.

Receptionist: Thank you, Mr. Johnson. And can I also have a contact number and email address to confirm your booking?

Tourist: Sure, here you go.

[The tourist provides the necessary information, and the receptionist proceeds to finalize the booking.]

Receptionist: Perfect, Mr. Johnson. Your reservation is all set. Here’s your room key. Enjoy your stay at the Lakeside Hotel!

Tourist: Thank you very much! I’m looking forward to it.

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